FAQ

What’s Maker Crate?
Maker Crate is the new way to DIY. Come discover fresh DIY ideas, learn a new technique, and shop for all the materials and tools you need. Maker Crate is like a Pinterest for DIY, with the convenience of an ecommerce store front - Come start making with us.
What is Shop This DIY?
Shop This DIY is an unique offering on Maker Crate where you can easily purchase everything you need to make your favorite DIYs by purchasing either DIY kits, individual materials, or tools. You can learn more here and shop for them here.
Where do you ship?
We ship anywhere in the US and its territories. We also ship to P.O. Boxes and APO/FPO/DPO addresses, but cannot offer expedited shipping on those orders. At this time, Maker Crate does not ship outside of the U.S.
When do orders ship?
Orders placed by noon PST Monday-Friday will ship within 2 business days. (So orders placed Friday will ship by Tuesday).
How long does shipping take?
Shipping options include Standard Shipping (5-10 business day shipping time) and Expedited Shipping (2-5 business days).
How much is shipping?
Please see below for our Standard and Expedited shipping rates. Standard shipping starts at only $3.95 and is FREE if you order $50 or more.
Order Total     Standard Shipping Cost Expedited Shipping Cost
Up to $9.99     $3.95 $6.95
$10.00-$19.99     $4.95 $8.95
$20.00-$29.99     $5.95 $10.95
$30.00-$49.99     $7.95 $12.95
$50.00-$74.99     Free $14.95
$75.00-$99.99     Free $16.95
$100.00 and Over     Free $19.95
What if there's a problem with my order?
If you have any questions about your order, please contact our customer support team and we'll take care of you! You can also reach us by phone at (650) 229-8627.
Do you accept returns?
We accept returns if the items are unused and in good condition. Returns must be made within 30 days of purchase. All return shipping costs are the responsibility of the customer. For more information about our return policy, please send an email to customercare@makercrate.com within 14 days of your order. Please enter "Return Request" in the subject line. Include the following in the body of the email:
  • Item and quantity you'd like to return
  • Your order number and the date of purchase
  • Reason for the return
What is your Refer a Friend program?
Making is more fun with friends! That's why we created our Refer a Friend program to make it easy for you to share Maker Crate with your friends and family. If you have an account in good standing, you can invite your friends and earn $10 credit for each friend who signs up and completes a qualifying purchase. Your friend also receives $10 to spend on Maker Crate (minimum order of $25). Read the details of our program rules here.
Are you hiring?
As a matter of fact, yes! Please check out our jobs page for the currently open positions.